Booking & Cancellation Policy
Our goal is to provide a safe and enjoyable experience for all our guests. Please read our cancellation policy carefully before completing your booking.
Customer Cancellations
- For cancellations made up to 72 hours before the scheduled departure, a full refund will be provided.
- For cancellations made between 48 and 24 hours before departure, 50% of the total amount will be refunded.
- For cancellations made less than 24 hours before departure, or in the event of a no-show, no refund will be issued.
Booking Changes
- Date changes may be arranged subject to availability and timely notice.
- The company reserves the right to propose an alternative date in the event of changes due to weather conditions.
Cancellations by the Company
If a cruise is cancelled due to:
- Adverse weather conditions,
- Technical issues,
- Safety reasons,
customers are entitled to either:
- A full refund, or
- The option to transfer their booking to another available date.
Important Information
- All cancellations must be submitted in writing via email or message.
- Refunds will be processed using the original payment method within a few business days.
- By completing a booking, the customer acknowledges and accepts this cancellation policy.